Ken Blackwell's Musings

Random thoughts…

CA Interactive IT Executive Forum Videos

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This Forum was broadcast to 25 cities around the country back in June.  The studio was at WQED PBS station and was the same studio used to broadcast Mr. Rogers!

Velocity: Part 1 – Managing Service Quality Across the Infrastructure

Velocity: Part 2 – Delivering Exceptional End-user Experience

Velocity: Part 3 – Business Service Assurance

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Written by Ken Blackwell

December 2, 2010 at 1:39 pm

Posted in Uncategorized

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